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Patient / Client / Customer Testimonials

Terry Foster, January 2018

I would like to take this opportunity to thank Hugh Philips from operation France, and also the Clinique St. Isabelle, for the wonderful care for my hip replacement. A big thank you to Orthopaedic Surgeon, Philippe Renaux who kept me well informed.
The clinique was well staffed and clean and the nurses were fantastic. great experience with no hold ups.
I will have no hesitation in recommending your service

John Jones, December 2017

I must express my grateful thanks to Hugh Phillips of Operation France for arranging my replacement hip operation at Clinique St Isabelle, France. The care and consideration that Hugh provided on the door to door service made the journey to and from France a pleasant experience and he kept in touch throughout my stay which was comforting.
At the Clinique the preparation, operation, after care and physio from Orthopaedic Surgeon, Philippe Renaux and his staff was exceptional and contributed to my recovery which was noticeable day by day. I felt so at home there that if they had asked I would have stayed for another two weeks. As it is I have returned home pain free and making progress every day for which I am eternally grateful.
I would highly recommend Hugh Philips and Operation France.

Carey Glyde, December 2017

I underwent my 2nd full knee replacement last March. Both knee replacements were very successful indeed. I would not hesitate in highly recommending the whole experience.
Firstly, and most Importantly, Phillipe Renoux is the best surgeon for knee & hip replacements, he is truly amazing. The after care & recovery was 1st class and the was journey stress free.
My life has turned around both physically & mentally since my knee surgeries thanks to Operation France.

Sonia Eldred, November 2017

I’m writing in regards to my experience in France for my hip replacement At Clinique St. Isabelle, Abbeville. My name is Sonia Eldred from the very first contact with Hugh Phillips of Operation France, has been so impressive, Hugh has been absolutely thorough & wonderful along with Marion his wife who escorted me on the journey out to France, they made sure I was well looked after & made me feel so at ease, as if I had known them for years.
When I arrived at the Clinique they settled me in along with the nurses, I can not fault ALL OF THE NURSING STAFF & other staff were so caring & friendly. Dr Renaux was also a real gentleman & a fantastic surgeon, who came round nearly every day to see you & chat with you. The anaesthetist was also lovely & spoke English better than what he thought he did. The physiotherapists were all very professional & lovely. My only issue was with the food, always plenty just wasn’t quite like our food, but I managed.
The scar is healing well & I am very happy with how I have come on since. I WILL definitely be going back out to have my left hip done as that one is bone on bone to. Would certainly advise anyone to do this, I was told here that I was urgent as I was bone on bone on both hips & in extreme pain & on crutches but would still have to wait 9 months.
So all round a very happy patient.

Linda, October 2017

The best thing that ever happened to made was to be told of Operation France. My pain and suffering was soon a distant memory as I was picked up from my home and transported to the St Isabelle clinique in France (within 4 weeks).
As a lady travelling on my own, to say I was full of apprehension, would be an understatement. I needn't have worried as I was in very capable hands from the moment the operation was arranged and me being picked up from my home, to then being handed over to Dr P Renaux in France. The care at the clinic was second to none and, after two weeks, I walked out of there unaided and have never used crutches.
The icing on the cake was when Hugh, of Operation France, made me aware of the cross border agreement which entailed seeking approval from the NHS to have the operation subsidised via a PAR (pre authorisation request ). This was duly undertaken and within 2 weeks of my return, there was a cheque from the NHS in the post!!
It goes without saying that if the other hip needs replacing, I know what I'll be doing.

Rosemary McLoughlin, September 2017

For a few years I had been experiencing pain and limitation of movement in my left hip to the point I began to feel really old and unable to enjoy doing anything any more. The hospital consultant confirmed that I was bone on bone and that the only solution would be a total hip replacement. I was also told that I may have to wait about 18 months before having the surgery.
I went on line and happened upon Operation France and within a few days was offered a date for the operation.
I cannot recommend Clinique St Isabelle more highly and their care was second to none. Despite the fact that I was an extremely nervous patient everything was explained clearly and I felt very safe. There was such effective pain control that I can't recall having any real pain at all.I had been dreading the spinal anaesthetic but didn't feel a thing.
My 14 day experience in the Clinique was more like a holiday than the harrowing experience that I was expecting and I will without a doubt return there to have my other hip done.

Janet Topping, Essex, April 2016

Eight years ago I went to Clinic St Isabelle to have my right hip operated on. As this was such a good operation I decided to have my left hip done in the same place. In fact my doctor asked me if I could go back to the same Clinique.
The service I received from Operation France was impeccable and the kind and thoughtful way I was treated on the journey by Hugh and Marianne, his wife, was second to none. The operation, after care, physio-theraphy and above all, thoughtful, professional and caring nurses make it a no brainer.. I would not like to return home after a few days, as is the practice in England. My confidence was built up over the two week period and progress is noticeable daily.
If I had a third leg and the hip went I would have no hesitation in going back to France with full confidence that my recovery would be full and complete.
Once again, thank you Operation France, Clinic St Isabelle and M. Renaux, the surgeon, for making my hip operation a complete success.

Lloyd Northcott, Calgary, February 2016

We flew back to Calgary yesterday, a full 30 days after the surgery and then some. Grace is doing very well. She does some dance steps now to show off her new hip. She walks around the house and garden normally. For longer walks she takes the walking sticks and then she has gone for hours.
So now I expect others will be asking us how we did this. I am happy to recommend that they contact you at Operation France. The best arrangement from Calgary is a direct flight, the daily Air Canada flight to London Heathrow arriving at 10 am. Using the wheel chair service a person can be delivered to the arrivals lounge, with their luggage, even if they are disabled.
I will be suggesting that a companion who can share a room and help with bandages and mobility is desireable but not essential. Perhaps some will travel alone.
I appreciate your good offices and hope you might be able to help a few more people from Calgary.

Janis Rafferty, Ireland, January 2016

After months of trying steroid injections for severe hip pain, I was finally referred to a consultant surgeon in November 2015, who recommended two hip replacements. However the waiting list in Ireland is one to two years, or a private operation with a wait of three months and a cost of € 15,000 per hip. After some online research I found Operation France, and the first operation was booked for January 4th 2016.
I was staying in London for Christmas so met Hugh en-route to the channel tunnel and we arrived at the Clinique two hours later on Saturday. After meeting Dr.Renaux and the anaesthetist on the Sunday, blood tests, x-rays etc, the operation went ahead on the Monday.
I would not hesitate to recommend the Clinique and Operation France. The standard of medical care and facilities at the hospital are excellent. Dr.Renaux and all the staff were delightful and highly professional, and I am very satisfied with the result - hopefully travelling back to France for the second hip in the Autumn. One negative comment I have is that the food could be improved! However there is a good supermarket next door to the Clinique if you have a helper to bring in some goodies!

Richard Belini Davies, Baglan South Wales, April 2015

Just a note with a massive thank you. Your Company, "Operation France" deserve all the accolades for a 5+ Star service.
April, 2015 is a time which will be imprinted in my brain forever.
My right Knee happened to be in a very sorry state. The movement of the joint was deteriorating quite alarmingly. With the pain becoming a constant 24 hour duration Originally, from what seemed to be a manageable "limp" to, all of a sudden, having to rely on a walking stick when attempting any walking in case the leg would give out. My knee was absolutely "shot to pieces" Seemed to have happened during such a short space of time. Been under the NHS for 3+ years and my Specialist had recommended that I have a new replacement knee operation between 6 to 9 months time (probably towards the end of 2015). This was just not acceptable.
So, moving forward, did my "in-depth" research, looking at what the NHS could offer. Then, after what seemed an age and further investigation, the following "little gem" came to light; "Operation France".
I read all the Company had to offer. Their "Portfolio" seemed to be the answer and boy, it was the answer!! Tried to keep the following list of advantages to a minimum ie;

  • Door to door service
  • 5+ star travel arrangements leaving no room for poor standards
  • Very experienced "Operation France Team" looking after you for the entire period under their wing
  • As many breaks/stops as necessary on the journey to/from France
  • On arrival at the "Clinique", all the required paperwork expertly handled by my Operation France Team,even the Wi-Fi and English Television
  • Arrived on the Monday, Operation on the Wednesday
  • Intense physiotherapy and nursing care for the remainder of my stay
  • Travel home on the Sunday with just one walking stick (after climbing/descending the hospital stairs)

All I can say, on behalf of myself and my entire family is the biggest "Thank you" from the bottom of my heart. Although I still have some way to go with physiotherapy, "Operation France" have done a magnificent job.

Richard Belini Davies - MD
Oil/Gas Mechanical Engineer
Belini Engineering Tech Services Ltd.

Shirley, Southall London, April 2015

I would like to say a huge thank you to Hugh and Lisa for their professional help in aiding my sister and I to go to France for my knee operation at St Isabelle Clinique. The door to door service was excellent and they are always at the end of the phone if needed. I would have no hesitation in recommending Operation France to anyone needing their services; you are in safe hands!

Thank you Hugh and Lisa.

Jean Glyde, Newport Gwent, February 2015

I did not hesitate to contact Hugh & Lisa when I needed a hip replacement in Feb. 2015.
My husband had returned from France 18 mths ago after been given a new lease of life when he underwent surgery for knee replacement carried out by Phillippe Renaux at Abbeville Clinic. Our G.P. has shown his Xrays to medical students as an example of excellent surgery.
I explained to Hugh how desperate (severe pain) I needed a new hip and was delighted how quickly they responded & transported me to the Clinic, the friendly care, comfort, refreshments made the journey a pleasure trip.
My operation is a complete success, walking immediately without pain was so wonderful!!! A few stitches was left in for the journey home a NHS nurse who removed them wanted to photograph my scar it was so perfect she said.
We cannot put into words how grateful we both are, especially to Phillippe he is a remarkable hip & knee skilled surgeon who has transformed our lives.

"What Luck" my husband overheard a conversation about Operation France and decided to contact them.

Val Boughey, Manorbier Pembrokshire, November 2014

The transport to and from Abbeville was excellent.
The hospital treatment was first class and we were very satisfied with the entire procedure. The operation was successful and the staff excellent.

Sandra Forrest, July 2013

We would like to say thank you to yourself and Hugh for making the whole 'hip replacement' experience for my mother better than we could have expected and for your kindness. I hope you had a good journey home and it wasn't too arduous. My mother is better today though a bit tired and expresses her thanks to you.

Again thanks very much for the excellent service

Hilda Neville, July 2013

Hope you and your colleagues are still doing a good job escorting people over to France for Dr. Renaux to do a wonderful job on replacing hips. I can't speak highly enough of the care he gave me especially as it involved a far bigger operation than expected. Thank you again for your service, keep on doing a great job.

Pamela Maher, Cornwall, July 2013

I went to see the Doc this week (found a tiny nasty on my leg, which needs dealing with) and trotted in to be greeted with "Cor, look at ‘er"!!!! The physio reckons I am 3 months ahead of expectations.
I cannot speak too highly of the treatment I had from both Operation France, and from Ste Isabelle. You and Hugh not only managed to be efficient in everything, but humane as well - you both really looked after me, from start to finish.
My friends and neighbours are quite confounded at the whole thing. Even the Physio, who was at first a bit "off" about it, said "It really has been a good option, and you have profited from it" I hope I won’t have to do it again, but I certainly would without any qualms, and I have said to various people that if they wanted to do it, but were worried about the language, I would cheerfully go with them as a gofer!!

Steve Charles, Brighton & Hove, June 2012

I just wanted to say thank you for all your help with my Mums trip to France for her hip surgery. She felt she was treated by your company as a person and not simply a pound sign. The level of personal service offered by you and Lisa goes a long way to reassuring your Clients. She is now back at home looking after her dog too! My Mum feels such a relief to have left so much pain behind in France. Obviously we will pass your name on to any interested parties. Once again thank you and take care.

Joan Millard, May 2012

One of the reasons I chose to go to France was because I would be picked up at the door and dropped back at the door and also the extra days in hospital to recover and this lived up to expectations.
You and Hugh did your very best to make sure my journey was comfortable If I have to have my other hip replaced I would certainly give you a ring.

Joan Negus, May 2012

This is just to thank you for the professionalism that Hugh and Lisa showed in Operation France. You were always there to help if we needed it and we certainly couldn't fault your dealings with us.
I will certainly be very happy to spread the word should the occasion arise.

Helen Jones, May 2012

I am doing very well, walking is great really back to normal, it is such a treat to go out for a walk with the dog and not feel as though you need stretchered back.
I was very impressed with your transport arrangements.... you both were very cheerful and helpful, and made a worrying time less stressful.

E. Bailey, Portsmouth, February 2012

I just wanted to say thank you for all your help with my Mums trip to France for her hip surgery. She felt she was treated by your company as a person and not simply a pound sign. The level of personal service offered by you and Lisa goes a long way to reassuring your Clients. She is now back at home looking after her dog too! My Mum feels such a relief to have left so much pain behind in France. Obviously we will pass your name on to any interested parties. Once again thank you and take care.

David Parry-Williams, February 2012

I had been aware of Operation France for some time and when it was confirmed that I needed a hip replacement I contacted them regarding their service. My hip deteriorated rapidly and so I requested a medical questionnaire, which I received by email within an hour or so. I completed the form and returned it the same day.
Within the week I was offered a date for the operation together with dates and times of departure from home and from the clinic.
On the 24th February 2012 I was collected by Hugh. We stopped for breakfast on route and was told that they would stop as and when I needed a break.
We stopped for lunch on the outskirts of Abbeville before arriving at the clinic between 2 and 2.30pm. Hugh saw me to my room and before they left introduced me to a lady from North Wales whom they had taken to the clinic 3 days earlier and had undergone surgery the previous day. Everything went according to plan at the clinic and I received some text messages fromOperation France during my stay and then a phone call to confirm the arrangements for the return journey.
The service was exceptional and would unreservedly recommend Operation France to anyone.

Margaret Burgess, Herts., February 2012

I am extremely glad to have had the hip replacement, having been very anxious about it as I had been told by my GP that there was no money in the NHS for hip replacements, and mine was not bad enough anyway. It did not feel like that to me!
A physiotherapist I saw said I needed the operation, so it was a relief to find Operation France, who answered all my queries and efficiently organised my visit to the Ste. Isabelle Clinique. Being driven there and back with my husband, who stayed with me, made it all very easy and friendly and it was very helpful to be able to choose the date when I wanted to go.
The nursing was excellent, and Dr. Renaux was always ready to inform and reassure me if I had any query. Staying in hospital for 12 days after the operation, instead of only 3 or 4 days as in England, meant that I was walking with only a stick when I came home and hardly had to use crutches at all!

Denis, Llanstefan, Camarthenshire January 2012

In June 2011 it became necessary for me to have a hip replacement operation. The waiting list at my local NHS Hospital was 16 months, and so I investigated having the operation performed in France. I found details of OPERATIONFRANCE on my computer and got in touch with them. Mr Philips gave me full and clear details of the organization, and I agreed to the terms.
I was extremely happy with the service offered by OPERATION-FRANCE, which was courteous and extremely helpful. I was picked up at my home, at 6.30 a.m. on June 1st and driven to CLINIQUE SAINTE ISABELLE in Abbeville, France arriving there at 2 p.m. The drive was very comfortable and there were suitable stops for refreshments. On arrival, Mr. Philips introduced me to Dr. Philippe Renaux, a very welcoming and kindly man who was to do the operation, he explained the whole procedure and was very reassuring.
The room I had was comfortable, and all members of the nursing staff were extremely kind and caring. Two weeks later Mr Philips of OPERATIONFRANCE picked me up at 2 p.m. for the return journey home depositing me at my front door at 7 p.m. that evening.
I was extremely happy with the service I received from OPERATION-FRANCE and have no hesitation in recommending them to anyone who is considering travelling to France for surgery. I also commend Clinique Sainte Isabelle, whole-heartedly.

Joyce O'Grady, December 2011

I had a hip replacement done at the Clinique Sainte Isabelle during December 2003. My highest compliment is that I returned to have the other hip done in December 2011.
I wish to thank Operation France for their first class service. To be picked up and taken to France - no hassle, everything done - waited on hand and foot and pleasant company, I can’t fault that.
After arriving at the Clinique, you stayed while I was settled in and during the stay you phoned to see how I was getting on and if there were any problems. Even after bringing me home you again phoned to check to see how I was.
Excellent can’t praise you highly enough THANK YOU!
Dr Philippe Renaux is in my opinion among the best in his field, as well as being a charming person. The staff at the Clinique are the best, every one of them being so caring and cheerful and stressed that if there was ANYTHING I wanted, just please ask, each and everyone of them EXCELLENT.

John Murtland, December 2011

Needing a new knee quickly, a friend found Operation France on the Internet for me. Hugh made all the necessary arrangements extremely quickly (unlike British hospitals) and at a date to suit myself. All went well, I stayed in the hospital for 2 weeks (unlike the 4 days in Britain), having all the physiotherapy, exercises and being monitored daily by Dr. Renaux as to my progress.
Everything went extremely smoothly and I would thoroughly recommend Operation France and the Clinique Sainte Isabelle to anybody for knee and hip operations.
It is now 6 weeks since my operation and I am now driving, playing bowls and gardening with no pain.

Margaret Murray, May 2011

I am a 63 year old woman who weighs 18st 10lb. I applied to the NHS for a hip replacement and was told I was too fat. I contacted Operation France and and a nice man called Hugh called me. This phone call changed my life completely.
I filled in a medical questionnaire and within a few days was excepted for the operation. The service received from this company was second to none. I was picked up at my front door taken to the Clinique St. Isabelle in Abbeville France. At the clinic everything was done to make my admittance easy. I had my own room and within an hour of arriving they had done an xray, blood tests and an ECG. The surgeon Dr Reneaux came to see me that day. The anaesthetist came the following morning and it was all systems go. The care and attention your receive both before and after the operation is second to none. The clinic is spotlessly clean so no chance of any germs. You can if you wish take someone with you. I went on my own and was a bit apprehensive about this but the care and attention I received was excellent. Dr Reneaux came to see me every day after the operation and answered all my questions. He is a wonderful man who has transformed my life. The dedication that the nurses and doctors give to their patients puts our NHS to shame. I would have no hesitation in going back if I needed any other operations.

Faye Fearnside, April 2011

I had my right hip most successfully replaced three years ago at the Clinique St Isabelle, and when last year it became necessary to have the left one operated on, my own GP had no hesitation in recommending that I once again travel to France - despite the fact I was being offered the same operation on the NHS.
My recovery this time was even more impressive! I was walking unaided less than a week after the operation and had no need of crutches or walking stick when I got home. I was back at the gym and swimming again within 6 weeks.....everyone was quite amazed! The quick recovery was one of the main reasons I chose to go back to Dr Renaux, but the door to door service offered by Operation France just makes it so practical. It's the icing on the cake!
I have two very small scars, which are not even noticeable when wearing a bikini . I have a friend who is still using crutches 12 weeks after the same operation here. I rest my case. Dr Renaux works miracles and I am so grateful.

John Humphries, June 2010

Operation France is a good company with friendly, efficient and reliable service. They looked after my wife and I and took the hassle and anxiety out of the trip. Having had a complete hip replacement, it was a relief to have a speedy and effective end to the pain - rather than months of agony while waiting for the NHS. The hospital staff, nurses and the surgeon were welcoming and all provided a first-class service. Upon returning to the UK, even my GP expressed admiration for the quality of the surgeons' work.

C A Garner, June 2008

... a huge ‘thank you’ for the successful operation which you performed in April, giving me a new right hip. C’est magnifique!
I have NO PAIN, and amazingly my knee no longer hurts. I had thought that I would have to return for a new knee in 6 months time, but it will not be necessary. I was so impressed with Clinique St. Isabelle, I have told everyone about you and your team. Thanks you all so much – I feel reborn!

A Madden, October 2008

A very big thanks you for making my Christmas come true – my new hip is fantastic! Keep up the good work!

M Copping,

Absolutely amazed at my recovery, no pain except when I’ve been in the garden for a couple of hours working, and then only a dull ache. Wonderful to have my life back, really very grateful – Thank you.

M Cosgrove, May 2008

The operation was a SUCCESS. I just want you to know that my knee is PERFECT. Sincerest thanks for what you did, you are a credit to your profession and to your country.

M Carling, May 2008

May I take this opportunity to express my sincere thanks to you and all your staff at your clinic for your care. Your skill is amazing and all your staff are very kind.

S Randles, September 2008

I am extremely pleased with the outcome of my knee replacement surgery performed earlier this year. The scar is very neat and the treatment I received was second to none. I have no hesitation in recommending your services to anyone requiring this kind of surgery. My thanks to you and all the staff at Clinique Sainte Isabelle.

C Blythe, May 2007

The new hip joint you gave me in May is working very well – it is so good to be pain free.

How Operation France helped arrange a hip replacement for Dennis Comey

Click the video above to see how Operation France helped arrange a hip replacement for Dennis Comey

Hugh Philips of Operation France with the world renowned orthopaedic surgeon, Dr Renaux

Hugh Philips of Operation France with the world renowned orthopaedic surgeon, Dr Renaux